Privacy Policy

Effective Date: 14 August 2024

1. Introduction

Age Pension Services ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy applies to our Age Pension services and any other services that link to this policy.

2. Information We Collect

2.1 Personal Information We collect personal information that is necessary to provide and manage our Age Pension services. This may include:

  • Full name

  • Contact details (e.g., email address, phone number)

  • Date of birth

  • Residential address

  • Financial information (e.g., income details, bank account information)

  • Government identification details (e.g., Medicare number, Centrelink reference number)

2.2 Sensitive Information We may also collect sensitive information, such as health information or details about your disability, to better serve your needs. We will only collect sensitive information with your explicit consent or where required by law.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To assess and process your Age Pension claims

  • To provide support and guidance throughout the claim process

  • To communicate with you regarding your claim status and updates

  • To comply with legal and regulatory requirements

  • To improve our services and customer experience

4. Disclosure of Your Information

We may disclose your personal information to:

  • Government agencies and departments as required for processing your claims

  • Third-party service providers who assist us in providing our services (e.g., IT support, financial advisors)

  • Other entities where required or permitted by law

We will not disclose your personal information to any third party without your consent, except as required or permitted by law.

5. Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes physical, technical, and administrative safeguards. However, please be aware that no security measures are completely infallible.

6. Accessing and Correcting Your Information

You have the right to access and correct your personal information held by us. If you believe that the information we hold is incorrect or incomplete, please contact us using the details provided below, and we will take reasonable steps to update or correct it.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, we will securely delete or destroy it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or through other appropriate means.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Age Pension Services
Email: info@agepensionservices.com

10. Complaints

If you believe that we have not complied with our privacy obligations, you may lodge a complaint with us using the contact details provided above. We will investigate your complaint and respond to you as soon as possible.

11. Further Information

For more information about your privacy rights and how to make a complaint, you can visit the Office of the Australian Information Commissioner (OAIC) website at oaic.gov.au.